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FAQs

If you have any questions, please feel free to contact us by telephone, FAX, or E-mail.

TEL

+81(0)75-351-3727 / +81(0)75-351-4268

FAX

+81(0)75-351-3505

E-MAIL


About Privacy policy
The Matsubaya Ryokan respects the privacy of our guest’s personal information and will manage it with appropriate care. We will not provide your personal information to third parties without the consent of the guest. We may use your email address to contact you for things such as; responding to your inquiries, confirming the details of your reservations and other important notifications about our hotel and services.

Where is the closest transportation station? How can I get to the hotel from the Kyoto station?

Nearest Public Transportation (walking time)
Kyoto Station, JR Line: 10 minutes by walking
Gojo Station, Subway: 5 minutes by walking
Bus stops: There are some bus stops within 5 minutes by walking. Each bus route is convenient for shopping and sightseeing.
Going from Kyoto Station to the Matsubaya Ryokan
It is a short and easy 10 minute walk.
There are also many taxis at Kyoto Station for hire.
Please see the access map for the detail.

Do you close the main gate at night?

Yes, the curfew is 11:00 p.m., then the main gate is closed. But you can enter the hotel from another door using your room key any time.

Can you keep my baggage before check-in?

Yes, of course. We can keep your baggage any time, before check-in and also after check-out. We are pleased to help you enjoy shopping and sightseeing while your baggage is kept in our care..
If you like, we could send your baggage to your hotel for the next day. (Fee will be charged.)

Does the room charge include meals?

No, room charge does not include meals.
Western style breakfast is available at the salon from 7:30 to 9:30 a.m., and the price is 500 to 900 yen depending on your order. If you like to have Japanese style breakfast, we need a reservation by 8:00 p.m. of previous night. Japanese style breakfast is also available at the salon, and the price is 1,000 yen. Sorry, we do not serve a dinner.

Are there restaurants and coffee shops within walking distance?

Yes, there are many restaurants and coffee shops within a few minutes by walking from the Matsubaya Ryokan. We have information at the hotel to help you.

Are there grocery stores and convenience stores within walking distance?

Yes, there are many convenience stores (called Konbini in Japanese) within a few minutes by walking. Lawson, Family Mart and Seven Eleven are all very close by and have a wide assortment of beverages, food, complete meals and many other items. There are several grocery stores within a few minutes by walking also. We have information at the hotel to help you.

Is a bath available?

There is a private bath (fee-based, time reservation required) on the 1st floor. Alternatively, please use the bath installed in your room.
There is a shared bathroom for customers stays in type E rooms. You can use the shared bathroom privately with a key lock.

How can I pay my room and related charges?

You can pay by cash, PayPay / au PAY / Alipay and credit card at the check-in counter. Following credit cards are available: VISA, MasterCard, American Express, JCB, UC Card and DC Card.

Can I have Internet access in your hotel?

Yes.
Wi-Fi is available in all rooms and public areas. Please ask us for the security key.
Shared desktop PCs (one on the first floor, the other on the second floor) are also available and free to use.